Customer Testimonials

  • Support provided intelligent, patient, creative, relevant, specific, detailed problem solving tactics until my unusual issue was solved completely

    Lanika Paris

  • I had to do a manual setup since I have a Cisco ASA5505 router .. they were great and helped me

    Bob Ford

  • Tech support is GREAT! I had trouble installing driver and contacted them and they sent me email with easy info to follow

    Ranaway

  • I contacted support, and tahdah, they set me up perfectly! And even after I kept bombarding them and they were happy to answer all of them

    Kyle

  • Your team is very good in responding and helping with the product

    Christopher Lopez

  • Great Help Desk! Gets back you quickly!

    Why won't

  • Their tech support is some of the best I've experienced with any program

    Celtic19

  • I was heartbroken because I am not a network geek and through I would be SOL. I then contacted their support and they were superb!!!!

    Akirby

  • At first the installation seemed a bit too difficult, but customer service was able to help me and then easily set up both my computer and my iPhone

    fpeltcs

  • I tried to realize a very difficult setup between wireless camera to laptop to iPod Touch. Without customer service help it would have been never possible

    Amatthaeus

  • Customer support is even better than previous versions

    Thecooldude71
Tools We Use

  • Most Secure Screen Share Technology

  • Complete Call Center Management

  • Hosted CRM for managing Customer Data

  • Simple Screen Sharing with Customer in control

  • Zen, the Art of Tickets!

  • Mobile Applications is our expertise!

  • Greatest CMS for Discussion Forums & User Guides

  • We even monitor social media for positive social stream

  • Proactive Service Related Newsletters

High.Quality.Support

Acquiring new customer is expensive – very expensive.  This expense is an investment. You need to nurture and grow this investment.

This is where “Help Me” partners with you.

We provide extremely high quality support for technology products – mobile & web applications, routers and other networking gear, Operating Systems, Internet Service and similar software and hardware technology products and services.

Efficient.Outsourcing

Founders & Engineers have great passion for their products. Supporting your product is exciting at first, and extremely useful as you understand the customer needs better.

However, after a while, it not becomes extremely distracting and costly, it actually reduces customer satisfaction as there is a disconnect between your engineering folks and the average Joe, your customer.

Help Me solves this challenge and offers incremental support options with highest quality and personal touch.