Support Channels
The Social Media & Mobile Technologies have resulted in brands, small and large, to offer multiple support channels to their customers.
Help Me assist in this process, and offer a truly unique mode of support through 9 channels so that your customers can always reach you, from traditional PSTN phone line or tweets from their mobile phones.
Social Media
We follow your product across a variety of social media, particularly twitter based customer feedback.
Most customers these days prefer to email about a problem and receive a resolution few minutes or few hours later. This is a massive change from 5 years ago where a phone call was typically the only way to support a customer.
Chat
Live chat allows a computer based user to continue with their daily tasks while receiving support on a chat window. The support session never interrupts with their work, even if the session lasts for as much as 30 minutes.
Screen Sharing
Under the right SLA with customer, we offer to diagnose and resolve problems in 1/10th of the typical time by offering to support via screen sharing, using Copilot or similar software.
Inbound phone Call
This is the traditional inbound call by the customer to your Toll Free Number.
Outbound phone Call
This option assists in keeping the costs low by letting customers email in a problem, and if the problem isn’t resolved over email, allow them to setup a scheduled call from our support team member who is a subject matter expert.
SMS
Customers can SMS their queries on the move and receive a quick reply over SMS or an outbound phone call.
Discussion Boards
We can not only setup discussion forum for your product hosted on your site, but also monitor your product on the internet and find discussion forums where customers are discussing your product, and engage the community.
Crash Reports
Finally, we can analyze crash reports from your software products and provide problem resolution to your customer, while helping your engineering improve the product.