Why Outsource

Engineers & Founders aren’t best suited to support products post launch for a variety of reasons and we will mention a couple:

• You know too much about your own product. How each webpage was written, which functions and database calls are being made on a particular user action, etc. As a result, it is impossible for you to put yourself in customer’s shoe – the average Joe that is using your product.
• You are too expensive; this is equivalent to the economic theory question “should Michael Jordan cut his own grass?” Yes, he may be best at it, but the opportunity cost is too high and he should hire a street kid.

We have evidence in the form of case studies that products that were supported by founders and engineers and received multiple poor reviews have stopped receiving negative reviews all together once the support was outsourced to Help Me.